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National Board Training Policies and Notices


Dress Code
Dress for National Board training is business casual. Shorts are not considered business casual and may not be worn. Closed toe shoes are highly recommended.

Smoking
National Board training buildings are nonsmoking facilities.

Electronic Code Books
Use of electronic code books is NOT permitted for examinations or recommended for the classroom.

Electronic Devices
Use of cell phones, iPods, Blackberries, etc., is prohibited during class and must be turned off. Please limit use of such items to scheduled breaks and lunches.

Payment Options
Payment via Credit Card
The National Board accepts American Express, MasterCard, and Visa for credit card payment. For security reasons, we do not accept credit card payments via email. If you prefer this method of payment, please use the online enrollment form or contact the National Board Accounting Department via telephone at 614.888.8320, ext. 217, or fax to 614.985.4615.

Payment via Check
Students wishing to pay by check cannot enroll for training online but must contact the training department for enrollment information via email or by calling 614.431.3216. Students paying by check will not be guaranteed a seat in the requested class until payment is received. If payment is not received at least 30 days prior to the start of class or received after a class date becomes full, students will automatically be rescheduled to the next available class date, as class size is limited. 

Confirmation Information
Students will receive two emails when enrolling for National Board training: (1) an enrollment acknowledgement email upon receipt of the enrollment form by the training department, and (2) a confirmation email six to eight weeks prior to the start of class. If you have not received a confirmation email please call the National Board to confirm your enrollment. Note: Please be sure to have class confirmation before making travel arrangements.

Visa Invitation Letters
Students traveling from abroad may request a visa invitation letter AFTER enrolling in a course or seminar by sending an email to the training department at training@nationalboard.org.
Learn more about obtaining a US visa.
US Embassy Directory.

Cancellation Policies
Commission and Endorsement Courses
Student cancellations must be received at least 90 days prior to the first day of class to ensure a full refund. Cancellations received between 90 days and 60 days prior to the first day of class will receive a 50% refund. No refund will be issued for cancellations received within the 60 days prior to the start of class, nor will tuition be credited for a future class date. For example:

For a class beginning on June 1:
Cancel on or before February 28... Receive 100% refund of tuition
Cancel on or before March 31... Receive 50% refund of tuition
Cancel on or after April 1... No refund will be issued

Seminars and Workshops
Student cancellations must be received at least 30 days prior to the start of class to ensure a full refund. Cancellations received after this date -- and up to the first day of class -- will be subject to a $100 service charge. Students not notifying the training department of a cancellation prior to the first day of class will be charged full tuition.

Substitution of attendees may be made at any time up until the start of the first day.

Learner Privacy Policy
Protecting your privacy is important to us. This privacy policy (“Privacy Policy”) covers privacy practices with respect to “Personally Identifiable Information” that is transmitted electronically to or collected by the web, telephone, mail or other methods.

By visiting this Web site, and/or using National Board services, you agree to the terms of this Privacy Policy as they may be revised from time to time. The Web site will always display the latest revision of this policy. <Read Complete Policy>

Learner Transcript Information
It is the policy of the National Board to maintain a record, or transcript, for each student that has attended National Board training, for a minimum of seven years. Transcripts include instructor-led classes; online courses; examinations; and any credentials received. This information is available through the student's account on the National Board Business Center/Education Center. Students may access this information by going to the Reports drop down under Education Center, or by clicking the View/Edit My Profile link. Students may also print certificates for their online courses; update their contact information; and enroll in additional online training. 

Shipping
The National Board cannot accommodate shipping books to or from our mailroom. If you are interested in shipping books to Columbus, Ohio, we suggest they be sent to the hotel. For shipping books home, a list of local shipping agents may be obtained from the training staff. Please note: Several local hotels do provide shipping services for students upon completion of class. Check the National Board Web site for the current Hotel List.

The National Board reserves the right to cancel training classes at its discretion.







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