Delivery/Return Policy
All domestic and Canadian orders shipped UPS unless otherwise requested. Hawaii, Puerto Rico, Guam and Alaska orders shipped UPS Second Day or via U.S. Postal Service (USPS) Certified Return Receipt. International orders (except Canada) shipped International Express. UPS and USPS freight costs calculated on total weight, destination, and delivery choice. Products ship within 5 business days from receipt of purchase order and approved credit processing. Next Day, Second Day, or Priority Mail orders received after 2:00 p.m. ET are shipped the following business day.
Publications
All NBIC digital downloads are non-returnable.
Return unused NBIC code books in the original packaging within 30 days of purchase to:
The National Board Order Department
1055 Crupper Avenue
Columbus, OH 43229-1183
Please note shipping and handling fees are non-refundable.
Data Reports
Returns are not accepted on the purchase of Manufacturers' Data Reports.
For credit to purchaser’s account or credit card, please include invoice and credit card numbers.