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Delivery/Return Policy

Shipping Methods
All domestic and Canadian orders shipped UPS unless otherwise requested. Hawaii, Puerto Rico, Guam and Alaska orders shipped UPS Second Day or via U.S. Postal Service (USPS) Certified Return Receipt. International orders (except Canada) shipped International Express. UPS and USPS freight costs calculated on total weight, destination, and delivery choice. Products ship within 5 business days from receipt of purchase order and approved credit processing. Next Day, Second Day, or Priority Mail orders received after 2:00 p.m. EST are shipped the following business day.

Return Policy
Publications - Return unused products in original packaging within 30 days of purchase to:

     The National Board Order Department
     1055 Crupper Avenue
     Columbus, OH 43229-1183

For credit to purchaser’s account or credit card, please include invoice and credit card numbers.

Data Reports - Returns are not accepted on the purchase of Manufacturers' Data Reports.

Click here for Testing Laboratory Shipping Policy - Delivery and Returns.

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